Privacy Policy

Scope

This Privacy Policy explains how ServRec handles personal information when you visit servrec.com, request access, use the ServRec platform, or communicate with a business through a ServRec-enabled customer-care channel.

Information we collect

We may collect information you provide, including your name, business name, email address, phone number, account details, service-request details, and messages you send through the platform.

We may also collect limited technical information needed to operate and secure the service, such as device, browser, log, and usage information.

How we use information

We use information to operate the platform, protect its security, respond to access requests, support account and service-request workflows, enable staff-approved customer care, prevent misuse, and meet applicable obligations.

We do not sell personal information. We do not use customer-care message content to send unrelated advertising.

Service providers and disclosures

We may use service providers that help us host, secure, operate, analyze, or communicate through the service. These may include Vercel, Supabase, Stripe, Telnyx, Twilio, OpenAI, and comparable providers used for the applicable service.

We may disclose information when necessary to provide the service, comply with law, protect rights and safety, or respond to a valid legal process.

SMS customer-care communications

ServRec-enabled businesses may send one-to-one, staff-approved customer-care messages about a service request, such as responses to an inquiry, appointment coordination, repair or service updates, and requests for information needed to assist the customer.

Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchase. Reply STOP to stop receiving messages. Reply HELP for help. A customer may also contact the business that sent the message or email luis@servrec.com.

Your choices

You may ask to access, correct, or delete information associated with your account or request, subject to applicable requirements. To stop SMS messages, reply STOP. For help with a message, reply HELP or contact the sending business.

For privacy questions or requests, email luis@servrec.com.

Security and retention

We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure.

We retain information for as long as reasonably necessary to provide the service, resolve disputes, maintain records, meet legal obligations, and protect the service.

Changes to this policy

We may update this policy as the service changes. The effective date above identifies the latest version. Continued use after an update is subject to the updated policy.